Help

Caime is messaging that knows who’s who: your family, your friends, your team, the businesses you deal with. Here’s how it works.

Getting started

• Your link. Your @handle is your address on Caime: https://cai.me/@yourhandle. Share it, and whoever opens it can sign in and ask to connect, as You → Privacy allows (Finding you, and Message requests). An adult can open the link of someone under 18 only once they’re connected, or one has asked to connect with the other.
• Your email address. https://cai.me/@yourhandle@cai.me is yours too (You → Profile shows it). Mail sent to it arrives as a message from whoever sent it, in your conversation with them: a thread is a topic named by its subject, attachments are files, and what you answer goes back to them as mail from your address, with “Sent”, “Delivered” or “Bounced” beside it as the mail servers say. A stranger’s first mail is a message request, like anyone’s first message; under 18, only people you’re connected with reach you by mail. A newsletter or a no-reply sender’s mail is a notice: it waits under Notices, tells you nothing, asks nothing of you, and isn’t answered. So does mail Caime couldn’t confirm came from the address it names, which says so and is never taken as theirs. A card you send someone reached by email goes in words, and a meeting or an appointment as an invitation their calendar adds: their yes or no from it moves the card here, as a tap would. An invitation someone’s calendar sends you is a meeting card from them: your Accept or Decline goes back to their calendar, and if they move it, the card asks you again. What a mail can’t carry (a sticker, a poll, a live location) isn’t offered. An organization’s address lands in its inbox.
• Inviting someone. In Connect, Invite someone makes a link that says who you are and, if you choose, how you know them (“Work · DATA C”). Whoever opens it signs up in half a minute, on the web with nothing to install, and lands in a conversation with you, already connected, with your label for them applied. A link works for thirty days, for anyone who has it; take one back from the same place.
• Connecting. Find someone in Connect by their @handle, name or email, or open their link, and ask to connect. Anyone can find you by your name or @handle while By your name or @handle is on, by your email address while By your email is on, and by a phone number you proved yours while By your phone number is on (all in You → Privacy). Both start on if you sign up as an adult. Under 18, adults you’re not connected with can’t find you, and nobody can find you by email or number.
• Say how you know them. Family, friend, work, a client: only you see it, and Caime uses it to put what matters first. If you both turn on Share with name, each of you sees how the other described you. Asking to connect shows them which kind it is and where, unless you turn off Show name the context. Caime may suggest one, and says why; nothing changes until you accept it.
• Message requests. A first message from someone you’re not connected with waits in Requests, silently, and they can send one until you answer. Reading it or declining it never tells them: to them it stays unanswered. Replying accepts it. Its photos come blurred until you tap one (under 18, until you accept), and nobody starts more than 20 new requests a day.
• Who can add you. Only people you’re connected with can add you to a group or a space. Choose Nobody (You → Privacy) and they invite you instead: the invitation waits on Attention, and you’re in only if you say yes. Under 18, you’re always asked first where the group or space holds people you’re not connected with. Someone you blocked can’t add or invite you.

Conversations

• One to one, groups and spaces. Groups have topics of their own; a space (a family, a team, a community) keeps its people and conversations together, with Coming up: the meetings and appointments ahead in its conversations.
• Private conversations are end-to-end encrypted. On the web, open the page of someone you’re connected with and choose Private conversation, then tap the lock at the top of it and compare security codes to be sure it’s them. For now they’re text only, and not in the phone apps.
• Disappearing messages are set in a conversation’s details: Off, 24 hours, 7, 30 or 90 days, or 1 year. In a one-to-one, either of you can set them; in a group, its owner and admins. A topic follows its group.
• Cards are under Share (the paperclip): a Meeting, an Approval, a Poll, a Checklist, an Album, a Location, a Payment request and, for work and businesses, a Review, an Order, a Delivery, an Invoice, a Purchase order, a Support ticket or an Appointment, and an organization’s own. Each conversation offers only the ones that fit, and private conversations don’t have them yet. A Location can be where you are now, or live for 15 minutes, an hour or 8 hours while Caime is open: stop it from the Sharing your location live bar. Either of you can give a meeting or an appointment another time from its card: Suggest another time asks the other side again (a booking offers the times still open for it), and whoever has it by email, or as a guest, gets the change in their calendar.
• A message’s menu lets you react, Reply, Forward, Pin, Edit or Delete. You edit only your own text messages. Forward isn’t in private conversations, nor for cards, polls or a live location. Pin is in one-to-ones, and in groups for their owner and admins. Delete for everyone is for your own messages (and a group’s owner and admins); Delete for me is always there.

What needs you

• Chats puts first what needs you: a question someone asked you, something they asked you to do, a mention, and actions due soon or overdue (a private conversation’s messages, which Caime can’t read, never count). That’s the Attention view, which also keeps message requests and archived conversations, folded away at its end. All lists every other conversation.
• You → Notifications and priorities sets who reaches you and when: a rule for each kind of relationship, and your work week. A rule for one person is on their page, under Notifications and priority. Quiet hours are there too: whose messages wait for set hours.

Actions

• Turn a message into an action with Add to my actions, in its menu (not in a private conversation). When you ask someone to do something in a one-to-one, or @mention them in a group, Caime offers to track it. See what you were asked (Asked me) and what you’re waiting on (Waiting) in Actions.
• You → Apps → Your calendar gives Google Calendar, Outlook or Apple Calendar a private address with your open actions with a due date, and the meetings and appointments you’ve agreed. Anyone with the address sees them, so keep it to yourself. It’s for people 18 and over.

With no network

Messages and actions you make offline wait on your device and go when the network is back. Photos, files and cards need the network, and in a private conversation a message waits only while Caime stays open. Search finds what’s on your device, and on the web Caime opens without a network once you’ve opened it there before.

Organizations

• Businesses, clinics, schools and nonprofits have a page anyone on Caime can find, and a team that answers as the organization, from one shared inbox.
• An organization verifies its domain with a DNS record, and then reads as “Verified”. Its updates reach those who follow it.
• In conversations, its apps and its AI agent always say they’re automated. Its updates read as the organization’s, whoever posted them.
• For developers: an organization’s apps are added on its page and get a token, and a webhook if you give one an address. From 18, you can make tokens for your own scripts or register an app in You → Developer.

Plans

Caime is free. Pro, for a person, and Business, for an organization, add more. See Pro, buy it or cancel it in You → Plan; Business is on the organization’s page, for its owner and admins. Plans are bought by someone 18 or over.

Safety and privacy

• Block or report someone from their page, and report a message from its menu. Block or report an organization from its page, or block it when it writes to you first.
• You → Privacy decides who sees your profile photo, About you, pronouns, status, when you’re online, when you were last seen and when you’ve read a message, who can find you, and who can send you a message request. From 18, it’s also where you turn Use AI assist on or off.
• Under 18, Caime keeps more in place: see privacy. That changes on the day you turn 18.

Your account

• You → Security shows where you’re signed in, changes your password, adds and removes passkeys, makes new recovery codes and deletes your account. Download your data there on the web; the phone apps send you to the web for it.
• Forgot your password? On the sign-in screen, tap Forgot your password? and use one of your recovery codes to set a new one.
• Where you live is in You → Profile, and sets your defaults. Your date of birth can’t be changed in the app, so the protections for people under 18 hold: if it’s wrong, write to hello@cai.me and we’ll correct it.

Still stuck?

Write to hello@cai.me.